FAQs


What is an E-cigarette?

An electronic cigarette, E-cigarette or E-cig is a handheld electronic device that creates vapour by heating a liquid. The user then inhales the vapour. Using e-cigarettes is sometimes called vaping. The liquid in the e-cigarette is called e-liquid, it is usually made of four Components, Nicotine, Propylene Glycol (PG), Vegetable Glycerine (VG), and Flavourings. These components are commonly found in food products.

Note, not all e-liquids contain nicotine.

What nicotine strength do I need?

For basic (non-Sub Ohm) equipment:

Nicotine Strength

Cigarettes Per Day

3mg/0.3% (very low)

Up to 5 cigarettes a day

6mg/0.6% (low)

Up to 10 cigarettes a day

12mg/1.2% (medium)       

Up to 15 cigarettes a day       

18mg/1.8% (high)

20+ cigarettes a day

For people smoking much more than 20 cigarettes a day we would recommend using a Variable Voltage (VV) battery. This is so the power of the battery can be increased to deliver more nicotine and bigger throat hit.

For Sub Ohm equipment we suggest using lower strengths (up to 6mg/0.6%) this is because sub ohm equipment produces a much larger amount of vapour and in turn delivers more nicotine to your system at once. You can however, if you wish to, use higher levels of nicotine. But do so at your own discretion as it is not recommended.

What is the difference between Sub Ohm and non-Sub Ohm?

Most basic E-cigs are not sub Ohm. Sub ohm means that the coil inside your tank is below 1 Ohm. Ohm (Ω) is a measurement of resistance. A higher Ohm coil requires less power than a lower Ohm coil.

Basic E-cigs use high Ohm coils, these are ideal for people looking to quit smoking as they are capable of using thin (High PG) E-Liquids and high nicotine strengths.

Sub Ohm E-cigs use low Ohm coils, these are usually the next step for vapers looking to get more vapour and nicer flavours. Sub Ohm E-cigs are capable of using thicker (High VG) E-Liquids and are ideally meant for low nicotine strengths. We recommend not using above 0.6mg as any higher becomes very harsh and can sometimes be intolerable.

What is PG/VG?

PG/VG is usually shown as a ratio e.g VG-45 PG-55, VG-70 PG-30. It can also be shown like this 60:40, 80|20. in this instance the First number is usually VG and the second is PG.

PG stands for Propylene Glycol. This is one of the four ingredients in E-Liquid.

The PG in E-Liquids is what carries the flavour, it is also the thinner component in E-Liquid. This means that High PG E-Liquids are thin and flavoursome.

VG stands for Vegetable Glycerine. This is one of the four ingredients in E-Liquid.

The VG in E-Liquid is what Produces the cloud of vapour you see when you exhale, it is the thicker component in E-Liquid. This means that high VG E-Liquids are thicker. 

Note, Just because an E-Liquid is low in PG Doesn’t mean that it isn’t very flavoursome, in fact some of the most prominent flavours are found in high VG Liquids.

How do I change my coil?

Usually instructions to change your coil can be found in the user manual for your device, if you have not got the instruction manual anymore then follow these steps.

Remember, all tanks are different and in some cases these steps may differ, if you are struggling come visit us at one of our stores where we will be happy to assist you.

1. Remove the tank form the Battery. (this step is not necessary for All In One E-cigs, All In One means the battery and tank are attached to each other and are not meant to be removed)

2. Remove the base of the tank, this is usually the metal section at the bottom of the tank. (you may have a tank that is meant to have the coil changed form the top, in this case, unscrew the top of the tank)

3. The coil is usually attached to the base of the tank. To replace it, unscrew the coil from the base and swap it for a new coil. 

4. If you have a tank that is meant to have the coil changed from the top then the coil will usually be attached to the top piece that you removed. To replace it, just unscrew the coil from the top and swap it for a new coil.

Make sure you leave the coil to soak before you start using it again. This usually takes 5-10 mins for basic tanks or 20-30 mins for sub ohm tanks) If you aren’t sure try checking in your user manual or come visit us at one of our stores where we will be happy to assist you.

Note, not all coils are compatible with all tanks, most tanks use different coils so make sure you have the correct coil for your tank.

How do I know when to change my coil?

You may notice your E-cig is no longer producing as much vapour as it first did or you may find that you are getting a dry/burnt taste when using it. These are both good signs that the coil has burnt out.

On average a coil is capable of vaporising 30ml of E-liquid. This can change depending on type of E-Liquid and the Voltage/Wattage that you run the coil at, a higher Wattage/Voltage will burn the coil out quicker and a lower Wattage/Voltage will burn it out slower.

What coil do I need?

Most coils have a unique name, this can be found written on the side of the coil. you may see a number e.g. 1.0Ω this is the Ohm of the coil and not the type, For more info on Ohms, keep reading. Usually the name of the coil will be the brand of the tank e.g Kangertech or Aspire followed by the type e.g. Dual Coil Unit or BVC or BDC.

Some tanks have various Ohms of coil available for them e.g. 1.0Ω, 1.2Ω, 0.5Ω etc. knowing which Ohm coil you are using can be very helpful when purchasing a new one.

What are Ohms?

Ohms or Ω is a unit for measuring resistance. To understand Ohms and how they work you need to have a basic understanding of electricity. Ohm's law describes the way current flows through a wire or when in relation to E-cigs a coil. Imagine a pipe with water flowing through it, the Voltage/Wattage is the water pressure, the current is the amount of water flowing through the pipe, and the resistance is the size of the pipe. If the resistance is higher it means the pipe would be smaller. When the same Voltage/Wattage is applied to the coil with a higher resistance it will produce more heat due to a higher amount of Current (water) passing through the coil (pipe).

Why does my tank keep spitting/gurgling?

- There are a number of reasons that your tank could be spitting E-Liquid. Try some of the solutions below.

1. Try replacing the coil with a new one. Make sure you leave the coil to soak before you start using it again. This usually takes 5-10 mins for basic tanks or 20-30 mins for sub ohm tanks) If you aren’t sure try checking in your user manual or come visit us at one of our stores where we will be happy to assist you.

2. Has E-Liquid built up in the chimney of your tank? This is a common cause for this problem and it has a easy fix. Remove the base of your tank and use either a cotton bud or a piece of tissue paper to clean out the inside of the chimney. The chimney is the tube in the centre of your tank that runs from the mouth piece to the coil. make sure the coil is not installed whilst cleaning the chimney as this could cause damage the coil.

3. Are you running the coil at the correct Wattage/Voltage? E-Liquid spitting or gurgling is usually caused by excess liquid building up in the coil, if the coil is ran under the correct Wattage/Voltage it does not have chance to vaporise the liquid quick enough causing the un vaporised E-Liquid to build up in the coil and the chimney. Take a Look at the side of the coil, it should have a recommended Wattage/Voltage written on it, try to keep your battery set in-between these boundaries.

4. If you are still having issues come visit us at one of our stores where we will be happy to assist you.

Why does my E-cig taste dry/burnt?

- The most common cause of a dry/burnt taste taste is the coil.

On average a coil is capable of vaporising 30ml of E-Liquid before it burns out. this is a rough guideline and can change depending on E-Liquid type, Wattage/Voltage and other variants such as length of inhale and if the equipment is being used correctly e.g not pressing the button before you are inhaling and not releasing the button when you have finished inhaling.

1. Try replacing the coil with a new one. Make sure you leave the coil to soak before you start using it again. This usually takes 5-10 mins for basic tanks or 20-30 mins for sub ohm tanks) If you aren’t sure try checking in your user manual or come visit us at one of our stores where we will be happy to assist you.

2. Make sure when the E-cig is in your pocket/bag it is turned off. If the button is pressed whilst not being used it can burn out the coil.

Note, If a coil has burnt out it will not perform correctly and it is advised to change it before you continue to use your E-cig.

Why is my tank not firing?

First, make sure your battery is turned on. most batteries require 5 clicks of the fire button in quick succession. (some require 3 clicks, this can usually be found in the user manual) You should see either the button on the device will light up or the screen (if your device has one) will turn on.

If the device is on and still to firing the most common cause for this is the coil is not fitted correctly.

Remove the base of your tank and check that the coil is installed correctly, make sure that it is tightened down all the way and give it another try.

If this doesn’t manage to fix the issue then it is possible that the problem is with the battery and not the tank. If you have a spare tank, try using it with your battery, if it fires one tank and not the other it is most likely an issue with the tank but if it will not fire either tank then it is most likely an issue with the battery.

If you are still having issues feel free to come to one of our shops where we will be happy to help you.

Can I mix different E-Liquids together?

Yes, you can mix 2 E-liquids together if you wish, for example you could mix your favourite tobacco flavour with a menthol flavour to create a menthol cigarette flavour. You can practically mix any flavours together to create something new but be warned, some might not taste quite how you expect them too!

Can I use the same tank with multiple E-Liquids?

Yes you can, however, we don’t recommend doing this when using 2 very different flavours for example using menthol and then switching to a fruit flavour. If you do wish to do this we recommend changing the coil and then using your new flavour. This is to eliminate the chance of contaminating your liquid with the old flavour.

Why is my tank leaking?

This could be happening for a few reasons, it could be that the coil is flooding due to over priming, firing at an insufficient wattage, seals being misplaced/missing or a burnt coil. If your coil is burnt, it is unable to further saturate e-liquid causing leaking. You will need to replace your atomiser head in order to resolve the leaking. If there are seals missing then you may have spares in the box that your tank came in which you can use, failing this you may need to purchase a new tank.