rtgmanagement
Welcome to The Vapourist
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FREE LOCAL & Nationwide Delivery - Terms Apply
Cut-off for Local Delivery & Royal Mail is 3PM, orders placed after this will be dispatched next day.

Shop Restrictions

 

- regarding Coronavirus Regulations

 

Our Shops are open for customers.

 

If you must visit the store, please remember Social Distancing rules apply. Please use a face covering if possible (available for sale in-store). Please use our complementary Hand Sanitiser.

 

Hours are currently Monday-Friday 9am-6pm.

Saturdays 10am to 5pm.

Sundays & Bank Holidays 10am-4pm.

 

Pre-orders by Telephone or Click & Collect are recommended.

 

See Order Options below.

 

Please consider there are;

Government Restrictions for all retail shops

 

The Covid-19 regulations do not currently allow;

   

In addition, please observe the following rules.

   

In Store

 

If you need to visit the shop, please expect to wait. Please be patient. Please treat staff and others with respect. Note; available services are limited.

Order options

 

Online at www.thevapourist.co.uk

 

Or Telephone FREE on 0800 195 0077 (or 01246 453880)

Click & Collect

 

Please wait in your car. Call 0800 195 0070 (or 01246 455676) and let us know you are outside. We will bring your items. This is the fastest way to get served.

 

Local Delivery Service continues for the following Post Codes;

 

S40 - S41 - S42 - S43 - S44 - S18 - S17 - S21 - S8

   

Royal Mail daily by RM24 & RM48 Tracked Post (cut off 3pm)

 

Please add a Safe Delivery Place in your order details.

 

Service Options

 

Sorry, but servicing is limited by Government Rules

 

All returned & repair products to be isolated for 72 hours, before being handled.

 

You will need to book in a service request - online, by phone or in person.

 

Unfortunately, we are not be able to offer a ‘while you wait’ service, at present.

 

You will be asked to demonstrate the problem. The staff will guide you through possible fixes, but are not allowed to handle your item for 72 hours.

 

However, we will offer an Express Service (chargeable, free on warranty items) for a NEXT DAY collection.

 

All items booked in for Express Service, will be cleansed, sanitised, examined under strict conditions, with staff using PPE, gloves, mask & visor. Surfaces are cleaned & sanitised between examinations.

 

What to do if you need an immediate replacement?

 

We will refund or credit any item that is deemed faulty. This may be 4-5 days after its return. In the meanwhile, you can buy a new item, and you will get a credit for your returned item later. However, if no fault is found on your product; we will not be able to refund, but it will be available for collection and re-use. We will advise you when it is ready for collection.

 

Generally - What are we doing?

 

What should you do?

 

Stay Home. Stay Safe when possible.

 

Keep an extra month supply of product as a reserve – just in case!​

 

Keep in touch

   

Email: team@thevapourist.co.uk

 

Main Shop (Whittington Moor) Sales : 0800 195 0077 or 01246 453880

Bolsover Shop: 01246 828346

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